Terms and Conditions of Service

Welcome to and thank you for using the website https://maidecal.com/ (the “Website”) and related services provided by Maidecal Seiko Technology Co., Ltd. (“we,” “our,” or “the Company”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “customer”) and Maidecal Seiko Technology Co., Ltd., governing your access to and use of our Website, products, and services. By accessing or using our Website and services, you expressly represent that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Website or services.

1. Scope of Services

Maidecal Seiko Technology Co., Ltd. is a professional industrial machinery blade manufacturer and supplier, primarily serving business customers (2B) worldwide. We provide the following services through our Website and other channels, including but not limited to telephone, email, fax, and offline sales representatives:

• Product Information: Providing detailed information about our industrial machinery blades, including specifications, applications, materials, and technical data.
• Request for Quotation: Allowing customers to submit product inquiries and obtain quotations.
• Order Processing: Accepting and processing customer orders.
• Technical Support: Providing technical consultation and after-sales support.
• Customization Services: Designing and manufacturing custom blades according to specific customer needs.
• Account Management: Providing customers with account management tools to view order history, manage payment information, and receive notifications.

2. Account Registration and Use (If Applicable)

2.1 Account Registration: To access certain features of our Website, such as submitting orders or requesting quotations, you may need to register an account. You agree to provide accurate, complete, and up-to-date information during the registration process and to promptly update this information to maintain its accuracy.

2.2 Account Credentials: You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. If you suspect that your account has been used without authorization, please notify us immediately at [Your Email Address].

2.3 Account Eligibility: You represent and warrant that you are of legal age in your jurisdiction and have the full right, power, and ability to enter into this agreement and comply with all of its terms and conditions. If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to accept these Terms on behalf of that entity.

2.4 Account Termination: We have the right to suspend or terminate your account at our sole discretion, without prior notice, if:

• You violate any provision of these Terms.
• We suspect that your account is being used for fraudulent, illegal, or unethical activities.
• You fail to pay amounts due on time.
• We believe that your actions are causing damage to our Website, services, other users, or our business.
• Due to requirements of law, regulation, or government order.

2.5 Account Cancellation: You can cancel your account at any time by contacting us. After cancellation, you will no longer be able to access certain features of our Website.

3. Order Terms

3.1 Order Submission: Submitting an order through our Website, email, or other means does not constitute our acceptance of your order. All orders are subject to our review and confirmation. We have the right to accept or reject any order at our sole discretion.

3.2 Order Confirmation: After receiving your order, we will send you an order confirmation email containing the details of the order. The order confirmation only indicates that we have received your order and does not constitute our acceptance of your order.

3.3 Order Acceptance: Your order will only be accepted by us when we send you a shipping confirmation email confirming that we have sent the product to you.

3.4 Product Availability: We endeavor to ensure that the products displayed on our Website are in stock, but we cannot guarantee that all products are always available. If the product you ordered is out of stock, we will notify you as soon as possible and provide you with the option of an alternative product, delayed delivery, or cancellation of the order.

3.5 Order Cancellation: You can cancel an order before it has been shipped. If you want to cancel an order, please contact us as soon as possible via info@maidecal.com or +86-13721236496. If the order has already been shipped, you will need to process the return in accordance with our Return Policy.

3.6 Price: The prices of products displayed on our Website are quoted in USD and are subject to change without notice. We will endeavor to ensure the accuracy of prices, but if an error occurs, we have the right to cancel or correct the order. Prices do not include shipping costs, insurance premiums, customs duties, taxes, or other applicable fees, unless otherwise expressly stated.

3.7 Payment Methods: We accept the following payment methods:

• Bank Transfer
• Credit Card (Visa, MasterCard, American Express)
• PayPal
• Letter of Credit (L/C)
• Other currencies

You agree to pay the total amount of the order, including the product price, shipping costs, insurance premiums, customs duties, taxes, and other applicable fees. You warrant that you have the right to use the payment method you provide and that all payment information you provide is accurate and complete.

3.8 Invoice: We will provide you with an invoice containing details of the order and the amount of payment.

4. Shipping and Delivery

4.1 Shipping: We will arrange the shipping of the products according to your order and the specified shipping method. We partner with several reputable shipping companies to ensure that your products are delivered safely and on time.

4.2 Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, destination, and shipping method of the product. Shipping costs will be displayed when you place your order.

4.3 Delivery Time: We will endeavor to deliver the products within the estimated delivery time, but delivery time may be affected by various factors, including but not limited to:

• Inventory situation
• Delays by shipping companies
• Customs clearance
• Natural disasters
• Political unrest
• Other force majeure events

We are not liable for any loss or damage caused by delays beyond our control.

4.4 Ownership and Risk: Ownership of and risk of loss for the products transfers to you or your designated recipient upon delivery.

4.5 Customs and Tariffs: You are responsible for complying with all customs laws and regulations of your country and for paying any applicable tariffs, taxes, or other fees.

5. Returns, Refunds, and Warranty

5.1 Return Policy: Our Return Policy [Returns and Warranty Policy – maidecal.com] applies to products you purchase. Please read the policy carefully to understand your rights and obligations. Generally, you can choose to negotiate a return after receiving the product, provided that the product is in its original condition, unused, and with its original tags and packaging.

5.2 Refund Policy: If you are entitled to a refund, we will refund the payment to the original payment method. The refund processing time may vary depending on the actual situation at the time and arrival.

5.3 Limited Warranty: We offer a limited warranty on our products, guaranteeing that the products are free from defects in materials and workmanship for a certain period (depending on the product category and actual situation). The specific terms and conditions of the warranty [Returns and Warranty Policy – maidecal.com]. The warranty does not cover damage caused by:

• Improper use or abuse
• Negligence
• Accident
• Unauthorized repairs or modifications
• Normal wear and tear

6. Intellectual Property

6.1 Website Content: All content on our Website (including but not limited to text, images, graphics, videos, audio, trademarks, logos, software, and code) is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell this content without our prior written consent.

6.2 Trademarks: MAIDECAL and our logos are our trademarks or registered trademarks. You may not use these trademarks without our prior written consent.

7. User Content

7.1 User Submissions: You may submit content (e.g., comments, feedback, suggestions, product ratings, and pictures) on our Website. You agree that the content you submit does not contain any illegal, defamatory, obscene, threatening, privacy-infringing, intellectual property-infringing, or otherwise objectionable content, and that you have the right to submit such content.

7.2 Content License: By submitting content, you grant us a non-exclusive, perpetual, irrevocable, worldwide license to use, copy, modify, adapt, publish, translate, distribute, display, and perform the content you submit, as well as derivative works for commercial and non-commercial purposes.

7.3 Content Moderation: We have the right (but not the obligation) to review, edit, or remove user content that we believe violates these Terms or is otherwise objectionable.

8. Prohibited Conduct

You agree not to use our Website and services to engage in any of the following conduct:

• Violating any applicable laws, regulations, or rules.
• Infringing any third party’s intellectual property or other rights.
• Uploading or transmitting viruses, worms, Trojan horses, or other malicious code.
• Attempting to gain unauthorized access to our Website, servers, or networks.
• Interfering with or disrupting the operation of our Website or services.
• Collecting or obtaining personal information from other users.
• Impersonating any individual or entity.
• Engaging in any fraudulent or deceptive activity.

9. Disclaimer

9.1 Website Provided “As Is”: Our Website and services are provided on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that our Website or services will be uninterrupted, error-free, or secure.

9.2 Third-Party Content: We are not responsible for any third-party content displayed on our Website (including advertisements, links, and recommendations).

9.3 Use at Your Own Risk: You understand and agree that you use our Website and services at your own risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any loss or damage resulting from your use of or inability to use our Website and services, including but not limited to direct loss, indirect loss, incidental loss, special loss, punitive loss, and consequential loss, even if we have been advised of the possibility of such loss.

11. Indemnification

You agree to indemnify, defend, and hold us, our affiliates, officers, directors, employees, and agents harmless from any claim, liability, damage, loss, cost, and expense (including reasonable attorney’s fees) arising out of:

• Your use of our Website and services.
• Your violation of these Terms.
• Your infringement of any third party’s rights.

12. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites. You access these websites at your own risk. We recommend that you read the terms of service and privacy policy of any third-party website before using it.

13. Modifications to the Terms

We have the right to modify these Terms at any time. We will post the modified Terms on our Website and update the effective date. We recommend that you review these Terms periodically to stay informed of any changes. If you continue to use our Website and services after the modified Terms are posted, you are deemed to have accepted the modified Terms.

14. Governing Law and Dispute Resolution

14.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Lishui District, Nanjing, Jiangsu Province, China, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14.2 Dispute Resolution: Any dispute arising out of or relating to these Terms shall first be resolved through friendly negotiation. If the negotiation fails, it shall be submitted to [Arbitration Organization] for arbitration in accordance with its arbitration rules. The arbitration location (to be determined). The arbitration award is final and binding on both parties.

14.3 Exception: Notwithstanding the foregoing, we have the right to seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or trade secrets.

15. Export Control

You agree to comply with all applicable export control laws and regulations. You shall not export or re-export products purchased through our Website to countries or individuals subject to export restrictions.

16. Force Majeure

We are not liable for any failure to perform our obligations under these Terms if the failure results from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, lockouts, accidents, fire, government actions, or interruptions in communications or power.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed to be superseded by a valid and enforceable provision that most closely reflects the original intent.

18. Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

19. Assignment

You may not assign these Terms or any of your rights or obligations under these Terms without our prior written consent. We have the right to freely assign these Terms or any of our rights or obligations hereunder.

20. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of our Website and services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

21. Contact Information

If you have any questions or concerns about these Terms, please contact us through the following means:

• Email: info@maidecal.com
• Phone: +86-13721236496
• Mailing Address: Shiqiu Industrial Zone, Lishui District, Nanjing, Jiangsu Province, China