Privacy Statement

Maidecal Seiko Technology Co., Ltd. (“we,” “our,” or “the Company”) values your privacy and is committed to protecting your personal information. This privacy statement describes how we collect, use, disclose, transfer, and store your personal information gathered through your use of our website, https://maidecal.com/ (the “Website”), our services, and other interactions with us. This privacy statement applies to customers worldwide.

1. Personal Information We Collect

We may collect the following types of personal information:

• Identity Information:
  • Company Name
  • Contact Person Name
  • Job Title
  • Email Address
  • Phone Number
  • Fax Number
  • Mailing Address (including billing and shipping addresses)
  • Value Added Tax (VAT ID) or other tax identification number
• Business Information:
  • Industry Type
  • Company Size
  • Procurement Needs
  • Order History
  • Product Application
  • Technical Specifications
  • Supplier Information (if you are a supplier)
• Financial Information:
  • Bank Account Number
  • Credit Card Information (We process credit card information only through secure payment gateways and do not store your complete credit card information on our servers)
  • Payment History
• Technical Information:
  • IP Address
  • Browser Type and Version
  • Device Type
  • Operating System and Version
  • Time Zone Setting
  • Location Information (if enabled)
  • Cookie Data
  • Website Browsing History
  • Log Files
• Communication Information:
  • Records of your communications with us (e.g., emails, letters, phone call recordings, online chat logs)
  • Information you submit through forms on our website
  • Information you provide in surveys, contests, or promotions
• Recruitment Information (if you apply for a position):
  • Resume/CV
  • Cover Letter
  • Educational Background
  • Work Experience
  • Skills
  • References

2. How We Collect Your Personal Information

We collect your personal information through the following means:

• Direct Collection:
  • When you register an account
  • When you submit an order or inquiry
  • When you contact us via email, phone, or other means
  • When you fill out forms on our website
  • When you participate in surveys, contests, or promotions
  • When you apply for a position
• Automatic Collection:
  • When you visit our website, we automatically collect information such as your IP address, browser type, device information, and website browsing history.
  • We use cookies and other tracking technologies to collect information.
• Indirect Collection:
  • We may collect your information from third-party sources, such as credit agencies, marketing partners, and public databases.

3. Purposes and Legal Basis for Using Your Personal Information

We use your personal information for the following purposes:

• Providing Services:
  • Processing your orders
  • Providing technical support and customer service
  • Managing your account
  • Sending order confirmations, shipping notifications, and invoices
  • Customizing your website experience
  • Legal Basis: Performance of a contract, our legitimate interests (providing effective customer service)
• Business Operations:
  • Improving our products and services
  • Analyzing website usage
  • Conducting market research
  • Preventing fraud and abuse
  • Ensuring network and information security
  • Legal Basis: Our legitimate interests (improving our business, maintaining security)
• Marketing and Promotion:
  • Sending you marketing information about our products, services, promotions, and news (with your consent, where required by applicable law)
  • Personalizing your marketing experience
  • Conducting targeted advertising
  • Legal Basis: Your consent (if required), our legitimate interests (promoting our products and services)
• Recruitment:
  • Evaluating your job application
  • Contacting you for interviews
  • Conducting background checks
  • Legal Basis: Your consent, our legitimate interests (hiring qualified employees)
• Legal Compliance:
  • Complying with applicable laws, regulations, and rules
  • Responding to legal processes or government requests
  • Exercising or defending our legal rights
  • Legal Basis: Compliance with legal obligations, our legitimate interests (protecting our legal rights)

4. Cookies and Other Tracking Technologies

Our website uses cookies and other tracking technologies (e.g., web beacons, pixel tags) to collect information, analyze trends, administer the website, track users’ activities on the website, and gather statistical information about our user base. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information about how we use cookies, please refer to our Cookie Policy Cookie Policy – maidecal.com.

5. How We Share Your Personal Information

We may share your personal information with the following categories of recipients:

• Affiliates: Our parent company, subsidiaries, and affiliated companies.
• Service Providers: Third-party service providers who provide services on our behalf, such as:
  • Payment processors
  • Shipping companies
  • Cloud storage providers
  • Marketing agencies
  • Data analytics providers
  • IT service providers
• Business Partners: Business partners with whom we collaborate to provide products or services.
• Legal Authorities: Law enforcement agencies, government agencies, courts, or other legal authorities, if required by law or to protect our legal rights.
• Other Parties: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to another party as part of that transaction.

We require our service providers and other third parties to take appropriate security measures to protect your personal information and to use your personal information only for the purposes we specify.

6. International Data Transfers

We are a global company and may transfer your personal information to countries outside of your country of residence, including countries that may not have the same data protection laws as your country. When we conduct international data transfers, we will take appropriate measures to protect your personal information, such as:

• Using the European Union Standard Contractual Clauses (SCCs), which are contract terms approved by the European Commission to ensure adequate protection for personal data transferred outside the EU.
• Relying on the EU-U.S. Data Privacy Framework (DPF), which is a framework designed to protect personal data of EU individuals transferred to the United States (if applicable).
• Obtaining your explicit consent (where required by applicable law).

7. Data Security

We take reasonable security measures, including technical, administrative, and physical safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using encryption technology to protect sensitive information.
• Implementing access controls to limit access to personal information.
• Conducting regular security assessments and vulnerability scans.
• Training our employees on data security and privacy protection.
• Implementing an incident response plan to address data security incidents.

However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your personal information.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required or permitted by law. We determine the retention period based on the following criteria:

• The duration of our relationship with you
• Whether there is a legal obligation requiring us to retain the data
• Whether there is a need to resolve disputes, prevent fraud, and protect our legitimate interests

9. Your Rights

Depending on the laws of your country, you may have the following rights regarding your personal information:

• Right to Access: You have the right to access the personal information we hold about you and obtain a copy of it, as well as information about how we process it.
• Right to Rectification: You have the right to correct inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information.
• Right to Restriction of Processing: You have the right to restrict our processing of your personal information.
• Right to Object: You have the right to object to our processing of your personal information, including for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.
• Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with a supervisory authority in your country about our processing of your personal information.

To exercise these rights, please contact us through the following means:

• Email: info@maidecal.com
• Phone: +86-13721236496
• Mailing Address: Shiqiu Industrial Zone, Lishui District, Nanjing, Jiangsu Province, China

We will respond to your request within the timeframes specified by applicable law. In some cases, we may not be able to fulfill your request, such as if we need to retain your information to comply with a legal obligation or protect our legal rights. In that case, we will explain the reasons to you.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information.

11. Changes to This Privacy Statement

We may update this privacy statement from time to time to reflect changes in our information practices. We will post the updated privacy statement on our website and update the effective date. If we make material changes to this privacy statement, we will notify you by email or by posting a notice on our website. We encourage you to review this privacy statement periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions or concerns about this privacy statement, or if you would like to exercise your privacy rights, please contact us through the following means:

• Data Protection Officer: Maike Tao
• Email: Maike@maidecal.com
• Phone: +86-13721236496
• Mailing Address: Shiqiu Industrial Zone, Lishui District, Nanjing, Jiangsu Province, China